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Privacy Details

This Privacy Details page explains how Foxgrove Truffle Season (“we”, “our”, “us”) collects and uses your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Foxgrove Truffle Season 6 Bell Street, Ludlow, Shropshire SY8 1AQ, England Tel: 441 379 864 203 Email: [email protected]

2. Information We Collect

  • Contact details (name, email, phone number) provided via our forms.
  • Voluntary messages and preferences shared through email or booking requests.
  • Technical information (anonymous browser type, device and cookies used for basic analytics).

3. How We Use Your Data

We process personal data to:

  • respond to inquiries and booking requests;
  • manage event schedules and safety lists;
  • send essential updates about the walks you booked;
  • improve our website layout and visitor experience through aggregate analytics;
  • fulfil legal and insurance requirements for guided outdoor activities.

4. Legal Basis for Processing

We rely on the following lawful bases under Article 6 UK GDPR:

  • Contract — to provide services you request;
  • Consent — for optional communications such as updates or newsletters;
  • Legal Obligation — to retain records as required by law or insurance regulations;
  • Legitimate Interest — for site security and fraud prevention.

5. Cookies and Tracking

Our website uses only lightweight cookies needed for essential site operation and anonymous visit counting. For details, see our Cookie Preferences.

6. Data Retention

Contact records are retained for no longer than two years after the season they relate to, unless longer storage is required for legal reasons. Emails containing safety or accident reports may be kept for up to seven years.

7. Data Security

We use secure servers, encrypted connections (HTTPS), and limited staff access to personal records. Printed documents are stored in locked locations and destroyed securely when no longer needed.

8. Sharing and Third Parties

We do not sell or rent personal data. We may share information only with trusted service providers such as email platforms or payment processors, under data-processing agreements that comply with UK GDPR.

9. International Transfers

Our servers are located within the United Kingdom. If data is ever processed outside the UK, we use adequate safeguards and UK International Data Transfer Agreements.

10. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict processing, and object to processing of your personal data. You also have the right to data portability and to withdraw consent at any time.

To exercise these rights, contact us by email at [email protected]. We will respond within one month.

11. Children

Our activities are not aimed at children under 16. We do not knowingly collect personal data from minors.

12. Complaints

If you are dissatisfied with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk.

13. Updates to This Policy

We may update this page periodically to reflect legal changes or operational improvements. The latest revision date appears at the top of the page.

14. Contact

Foxgrove Truffle Season 6 Bell Street, Ludlow, Shropshire SY8 1AQ England Tel: 441 379 864 203 | Email: [email protected]

Last updated: 10 October 2025.